Do you send the same cleaners each time?
We do our best to send the same team members to your home, it’s better for everyone. If certain cleaners are unavailable we make sure that your appointment is honored with other members of our wonderful staff.
How is your team selected?
We only hire experienced professionals who go through a rigorous process before on-boarding at BerryClean including multiple interviews, a background check, and a test day with our training manager. Once an offer is extended, the new cleaner is overseen by a training manager for their first two weeks until they are performing at BerryClean’s level of quality and efficiency.
How do the cleaners gain access to my home if I am at work?
Just let us know your preference. If you would like to issue us a key for future cleanings, it can be handed to your cleaners or dropped off at our office at 1627 20th Street via our mailbox. We are also happy to access a lockbox or obtain keys from the front desk of your building when given permission.
What about the team’s safety?
The team is instructed not to lift anything weighing over 25 pounds or make use of stepladders or stools. For deep cleans we are happy to clean windows within reach of our extenders. For tall or difficult window washing needs we have a great window washing company we can recommend. If you would like us to clean behind furniture, please move it in advance of our arrival. If there are any safety hazards in your home like loose flooring or electrical, please let us know in advance at firstname.lastname@example.org so we can be sure the team is aware. We only clean interior spaces. Our insurance does not cover outdoor/patio cleaning or exterior window washing.
How do you accept payment?
When payment information is entered, it is automatically encrypted by our partner Stripe. The card is charged upon completion of each appointment and a receipt is emailed to the address on file.
How does pricing work?
We ask for the number of bedrooms in your home to get a sense for its size and usage. If you only want us to clean specific areas, we still recommend that you book for the total number of actual bedrooms in your home. We spend a majority of our time in the kitchen, bathrooms, and common areas.
What happens in case of a late cancellation or lockout?
Because we set our team’s schedules in advance, a late cancellation fee of $75 will be applied to appointments cancelled within 24 hours of the start time. The fee also applies if our cleaners are unable to enter the home. For example, if the resident is not home or we have not been given access in another way.
Can you tell me a little more?
A big difference between BerryClean and other services is that we pay our team well and make them full-time employees, not contractors. This means our cost is about 70% higher than other services but we think it is the right thing to do. On the other side, we have kept our prices as low as possible for our customers with the intention that we can be a successful company by doing a great job for a lot of customers, rather than trying to widen our margin by reducing pay or protections for our hardworking team. We are truly working to be a better home cleaning company by doing the right thing by both our team and our customers.
Still have questions? Reach us anytime at email@example.com or 415-633-6225.
We look forward to helping you keep a Happy Home!